Returns

Returns
You may return items within 30 days of purchase. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with your receipt or proof of purchase.

How to start a return
Please contact us at customerservice@shieldoutdoorcovers.com before sending anything back. We’ll reply within 48 hours with return instructions. Items sent back without an approved return request will not be accepted. Approved returns go to: 3766 Alexandria Ct., Woodbury, MN 55129.

Who pays return shipping

• Our error: If the item is defective, damaged, or not what you ordered, return shipping is free and we’ll send you a return label.
• Customer reasons: If you’re returning the item for another reason, such as ordering the wrong size or deciding the material isn’t right for you, you pay the return shipping. Original shipping charges are not refunded.

Damaged, defective or wrong items
Please inspect your order when it arrives and contact us right away with your order number and photos if anything is defective, damaged or incorrect, so we can make it right.

Non-returnable items
Custom-made or special-order covers and items purchased on sale are final sale and cannot be returned.

Exchanges
To exchange an item, return the item you have, and place a new order for the item you need.

Refunds
We inspect returns, usually within 72 hours of receipt, and email you once your refund is approved or declined. Approved refunds go back to your original payment method within 7 business days. Your bank or card company may take a few extra days to post the credit. If you haven’t received your refund within 15 business days of approval, contact us at customerservice@shieldoutdoorcovers.com.

Purchases from other retailers
For items bought from another retailer, please contact that retailer about returns, as their policy may differ from ours.