What is your return policy on items purchased directly from your website?
If you’re not completely satisfied with your purchase, feel free to return it as long as the you do it within 30 days of purchase, and the products is unused and have no signs of damage.
Who pays the shipping when I return something?
If the reason for return is because our products that have defects, return shipping is free and paid for by us. Otherwise, you pay for the return shipping charge.
What if I want to just exchange something?
You can simply return the items you don’t need to us, as long as it’s within 30 days of purchase, and we will refund you as soon as we receive it. At the same time, you can place a new order on the items you need.
Who do I contact to make a return?
Please contact our Customer Support team by email at firstname.lastname@example.org. One of the support team member will get back to you to discuss about your return requirement within 48 hours.
What happens after I send the product back?
The package is received and inspected by our Receiving Department, usually with 72 hours of receipt. The return will be processed and a refund issued to your credit card within seven business days. Please note that it may take a few days for your credit card company to post the credit to your account.
What if I didn't purchase product from your website and want to return it?
Unfortunately, we are unable to process returns for items not purchased directly from us. You will need to contact the company you purchased it from and find out what their policy is regarding returns as it may be different than ours.